By purchasing one or more Services from Hostpug Web Private Limited, you declare that you have read, understood and agree to be bound by this Refund Policy. The latest version of our Refund Policy is always available on the Hostpug Web Private Limited website. It is essential that you read All the Policy Pages prior to purchasing any Service(s) from Hostpug Web Private Limited.
The 7 day money back guarantee is only applicable for first-time signups. Second time and subsequent sign-ups are
not eligible for the same. For instance, if you've had an account with us before, cancelled and signed up again, you
will not be eligible for a refund or if you have opened a second account with us.
If paying via credit card, debit card, net banking, PayPal the account will be setup immediately once the payment is confirmed. If paying via postal orders or cash your account will be set up on the same day as soon as the payment confirmed by our Billing Department.
Refund is not applicable on Domain registration/transfer/renewal , Service Addons , Dedicated IP , 3rd Party Licenses.
No refund will be made if your Service(s) are suspended or terminated for cause.
The refund will not cover any kind of taxes, setup fees, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 7 days period or beyond coverage of our refund policy as noted here.
The payments made through UPI/NEFT/IMPS To our Bank Directly are non-refundable. Refund will be
added as credit to the hosting account.
The refund request placed after 7 days will not be processed and you will not be eligible for any refund.
The cancellation request should be sent through client area.
After sending the cancellation request, it would take 7 - 14 business days to complete the refund process.
As we offer Free Account migration services. If customer opted for free account migration service such orders are not eligible for Refund
If your account gets terminated, the data residing on it won't be restored and will be treated as a new
account. If you fail to renew your subscription on time you will be charged on your invoice.
We will not activate new orders or activate new packages for customers who have an outstanding balance
on their account.
Every Services will be suspended on the next day of your due date and terminated on the 15th day from your
service due date.So its your responsibility to Do payment in time to avoid any service
suspension/termination
